Our customer service is available 24/7, every day of the year! No matter when you need assistance, feel free to reach out to us at any time. We're here to help you around the clock, ensuring you receive support whenever you need it!

Withdrawals from our end are typically processed within 12 hours. Once the withdrawal has been processed by us, the timeframe for delivery to your card or bank account depends on your card issuer or bank. Interac withdrawals are processed as Real-Time Transfer and cards via the VISA Direct rails. If supported by your issuer or bank, this can result in a near-instant transfer.

If you see a message indicating we can't confirm your location in Ontario, this is likely a location detection problem. Ontario regulations require you to be physically located in Ontario to deposit and play.Why Location Issues Occur
Location detection problems can happen for several reasons:

• You are actually located outside Ontario 
• Location services are disabled on your device 
• You are near the provincial border 
• A VPN or proxy is masking your real location 
• Your device's security settings are blocking your IP address 
• Cookies have saved a location from a previous visit elsewhere 

Refer to our complete guide for detailed instructions.