Responsible Gambling

LuckyCasino offers you outstanding online entertainment by creating an enjoyable and responsible online gambling platform.

We acknowledge that as most of the players play for pure entertainment purposes, there are few players who may lose control over their playing. We fully support and promote Responsible Gambling to ensure that you continue to enjoy safe and controlled gambling while keeping the following points in mind:
Online gambling should only be considered as a mode of entertainment and not solely as means to generate income
Always keep a good check on the time and money spent on gambling
Give priority to your usual activities or hobbies like spending time with friends and family
Never play to recover your losses or to get out of financial trouble
Never borrow money, sell possessions or leave bills unpaid in order to play
Never lie or hide your gambling from your family and friends

Signs of problem gambling

Gambling can become problematic when it begins to negatively affect different areas of your life such as your mental health, physical health, finances or relationships. Problem gambling starts with identifying early signs that you may starting go over your limits.

Feeling guilt, anxiety or worried about your gambling.
Chasing losses.
Use of online gambling to escape personal problems.
Thinking and talking about gambling more than usual.
Borrowing money to fund your gambling.
Lying or denying about gambling to relatives.
Going over your set gambling budget.

If you are worried and find it hard to control or stop gambling, contact our support team. There are also organizations offering anonymous advice and support, like

www.simcoerehab.ca/gambling-addiction-treatment
www.responsiblegambling.org/for-the-public/problem-gambling-help/find-a-treatment-centre
www.connexontario.ca/en-ca
www.igamingontario.ca/en/player/responsible-gambling
www.quitgamble.com

If you have a problem keeping up with your payments or paying back your debt, we have listed a few non-profitable debt counselling resources organizations below if you require any assistance related to debts.

https://www.cafe-acaf.org https://creditcounsellingcanada.ca https://newleafdebt.ca https://resolvecounselling.org https://www.consolidatedcreditcanada.ca https://www.capcanada.org

There are many signs of what could be a gambling problem. Understanding those signs and being able to identify them is the first step in recognizing if a problem exists. If you are not sure how much gambling has become a problem for you, you can take our online assessment to find out how much of an impact gambling is having in your life.

Self-Test

Reflect on your habits and know the signs. Take a self-assessment test to see if you are playing safely. It only takes a few minutes, it’s free and anonymous. Take the self-assessment test here.

Gambling Myths

People often hold false beliefs or myths about gambling. Whether it’s believing in lucky numbers or rituals, or that they can somehow influence the outcome of a game, that type of thinking can lead to problems. We have listed a few of the gambling myths below

“Hot and Cold” numbers, are one of the common gambling myths, the outcome of each different spin on a slot machine or at the roulette table is completely random (RNG) and the outcome of each round is independent of the other, meaning that past results does not influence future outcomes. Believing in Hot and Cold number falls under the Gambler’s Fallacy.

“Predict the outcome“. You can never predict the outcome; each individual spin or play is completely random and independent. For example, if a Football team has lost three matches in a row, that does not mean in any way that you can predict they will lose the fourth. If there have been 10 roulette hits on red, does not mean the 11th will be red.

“Online gambling is an easy way to make money” is also one of the most common myths about gambling. Online gambling is mainly about entertainment, not income. Every game is built with a house-edge so over time the house will win. You might win in the short term but relying on gambling as a source of income does not work. The more you play, the more you are likely to lose.

For more information regarding myths in gambling click here.

Chances of winning

Random Number Generator.

All our games use an RNG (Random Number Generator) to ensure that each game round and bonus payout is completely random. The RNG is provided by a third party and is regulatorily reviewed to ensure that all gaming takes place under safe conditions.

Return to Player

RTP (Return to Player) shows how much of the money wagered on a game is expected to be paid back to players over time. For example, if a slot has 96% RTP, meaning it will on average pay back $96 of every $100 wagered, leaving a 4% to the casino as advantage/house edge. Please note, RTP is calculated over millions of plays, so the results may be higher or lower in the short term.

Skill versus Chance

Chance based gambling includes all types of gambling where the outcome is completely random (RNG), and that includes Roulette, Slots, Bingo, live games such as Crazy time etc. Chance based games are played against the casino operator, often referred to as “The House” and not played against other opponents.

Games where you can impact the outcome, are often considered “skill-based” and are usually played against other opponents (or a computer) these games include Blackjack, Poker and other card games. Skill Based games often comes with a lower return to the player. The house edge is typically lower on skill-based games.

Username and Passwords

We suggest every player keep the username and password confidential and never share it with anybody. You are solely responsible for all the transactions and activities conducted in relation to your Player Account.

Underage Gambling

It is illegal for anyone under the age of 19 to open an account or to gamble on our Website. To comply with the law,
all customers' personal information including the age of the person will be verified at registration either through the credit bureau or via the collection of documentation, the registration process will be stopped if any persons are identified under the legal age to gamble in Ontario.
If you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps. If you share your computer with anyone under the legal age required to register with or gamble on our site, or anyone who has requested self-exclusion from gambling sites, please consider installing filtering solutions such as:
Net Nanny™ www.netnanny.com

CyberPatrol www.cyberpatrol.com

Tools

If you are concerned about your gambling activities and feel that you may no longer be fully in control, we strongly recommend you contact our support.
We provide all our players with tools to help them control their gambling activity and ensure that their time on LuckyCasino is fair and entertaining. Please have a look below at the different types of tools we offer to make sure your gambling is enjoyable and controllable. The tools can be found under “My Account” and “Responsible Gambling”.

Limits

Gambling limits are great tools to use to make sure you stick to your gambling budget. You are able to set limits daily, weekly, and/or Monthly. If you think you could benefit from one or more of these limit options, simply set the limits under your “Responsible Gambling” settings! Please do not hesitate to contact us if you need assistance.
Please note: Daily limits are set on 24h calendar days UTC time zone. Once any limit is reached your account is limited until the next period of the limit set on the account.

Deposit Limit

Be in control of your spending by using the deposit limit. You will not be allowed to continue to deposit after you have reached the deposit limit. This tool will ensure you are not exceeding your budget and you are not spending more than the previously determined amount. Please be aware that all limits are applied according to the UTC time zone.

Loss Limit

Time really does fly when you’re having fun. A loss limit will limit the possible amount of net losses you can make based on bets minus wins during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset. Please be aware that all limits are applied according to the UTC time zone.

Limits Management

You are also given the option to amend or completely remove limits. If you wish to lower your limit, this will happen instantly. Increasing and cancelling a limit will take additional 24 hours to process before the change can take effect.

Self-Exclusion

Self-exclusion is a break from gambling. Players can Self-Exclude their account at any time by selecting the Self-Exclusion period from the Responsible Gambling page under “My Account“. Should you choose to self-exclude, this will effectively close your account for a minimum of 6 months. Only after the period of your selection passes, you will be able to access your account.

If you are thinking about self-exclusion it is important you contact all other gambling companies with whom you have accounts and make the request to self-exclude with them too.
For any further questions or assistance please feel free to contact our support team.

Responsible Gambling Council

RG Check accreditation is an independent seal from the Responsible Gambling Council that confirms our site meets rigorous, comprehensive standards for safer play. Earning it involves a thorough review of our policies, player tools, staff training, and customer communications by specialized assessors—not our own team. The program is recognized as one of the industry’s most comprehensive and requires ongoing improvement with re-accreditation every three years, so you know our safeguards are a continuing commitment.

Marketing Material

Advertising, marketing materials, and communications will not target high-risk, underage, or self-excluded players.
Opt-in is required for all marketing material. Players can opt-out by going to “My Account” and “Marketing Preferences”.

Gambling can be addictive, please play responsibly. ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. The service is free, confidential, and available anytime. Text them at 247247 or talk with them at:
1-866-531-2600
www.connexontario.ca/en-ca