Responsible Gambling


LuckyCasino offers you outstanding online entertainment by creating an enjoyable and responsible online gambling platform.

We acknowledge that as most of the players play for pure entertainment purposes, there are few players who may lose control over their playing. We fully support and promote Responsible Gambling to ensure that you continue to enjoy safe and controlled gambling while keeping the following points in mind:
Online gambling should only be considered as a mode of entertainment and not solely as means to generate income
Always keep a good check on the time and money spent on gambling
Give priority to your usual activities or hobbies like spending time with friends and family
Never play to recover your losses or to get out of financial trouble
Never borrow money, sell possessions or leave bills unpaid in order to play
Never lie or hide your gambling from your family and friends

People often hold false beliefs or myths about gambling. Whether it’s believing in lucky numbers or rituals, or that they can somehow influence the outcome of a game, that type of thinking can lead to problems.
For more information regarding myths in gambling click here.

If you are worried and find it hard to control or stop gambling, contact our support team. There are also organizations offering anonymous advice and support, like

There are many signs of what could be a gambling problem. Understanding those signs and being able to identify them is the first step in recognizing if a problem exists. If you are not sure how much gambling has become a problem for you, you can take our online assessment to find out how much of an impact gambling is having in your life.


Reflect on your habits and know the signs. Take a self-assessment test to see if you are playing safely. It only takes a few minutes, it’s free and anonymous. Take the self-assessment test here.

Username and Passwords

We suggest every player keep the username and password confidential and never share it with anybody. You are solely responsible for all the transactions and activities conducted in relation to your Player Account.

Underage Gambling

It is illegal for anyone under the age of 19 to open an account or to gamble on our Website. To comply with the law,
all customers' personal information including the age of the person will be verified at registration either through the credit bureau or via the collection of documentation, the registration process will be stopped if any persons are identified under the legal age to gamble in Ontario.
If you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps. If you share your computer with anyone under the legal age required to register with or gamble on our site, or anyone who has requested self-exclusion from gambling sites, please consider installing filtering solutions such as:
Net Nanny™


If you are concerned about your gambling activities and feel that you may no longer be fully in control, we strongly recommend you contact our support.
We provide all our players with tools to help them control their gambling activity and ensure that their time on LuckyCasino is fair and entertaining. Please have a look below at the different types of tools we offer to make sure your gambling is enjoyable and controllable. The tools can be found under “My Account” and “Responsible Gambling”.


Gambling limits are great tools to use to make sure you stick to your gambling budget. You are able to set limits daily, weekly, and/or Monthly. If you think you could benefit from one or more of these limit options, simply set the limits under your “Responsible Gambling” settings! Please do not hesitate to contact us if you need assistance.
Please note: Daily limits are set on 24h calendar days. Once any limit is reached your account is limited until the next period of the limit set on the account.

Deposit Limit

Be in control of your spending by using the deposit limit. You will not be allowed to continue to deposit after you have reached the deposit limit. This tool will ensure you are not exceeding your budget and you are not spending more than the previously determined amount.

Loss Limit

Time really does fly when you’re having fun. A loss limit will limit the possible amount of net losses you can make based on bets minus wins during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Limits Management

You are also given the option to amend or completely remove limits. If you wish to lower your limit, this will happen instantly. Increasing and canceling a limit will take additional 24 hours to process before the change can take effect.

More questions about limits?

Contact one of our support agents who will be more than happy to answer any questions you may have!


Self-exclusion is a break from gambling. Players can Self-Exclude their account at any time by selecting the Self-Exclusion period from the Responsible Gambling page under “My Account“. Should you choose to self-exclude, this will effectively close your account for a minimum of 6 months. Only after the period of your selection passes, you will be able to access your account.

If you are thinking about self-exclusion it is important you contact all other gambling companies with whom you have accounts and make the request to self-exclude with them too.
For any further questions or assistance please feel free to contact our support team.

Marketing Material

Advertising, marketing materials, and communications will not target high-risk, underage, or self-excluded players.
Opt-in is required for all marketing material. Players can opt-out by going to “My Account” and “Marketing Preferences”.

Gambling can be addictive, please play responsibly. ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. The service is free, confidential, and available anytime. Text them at 247247 or talk with them at: